Privacy Policy

Last Updated: February 8, 2026

MJK Electric LLC ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our client portal, or engage our electrical services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Contact Information: Name, email address, phone number, and mailing address
Business Information: Company name, job title, and business address
Account Information: Username, password, and portal access credentials
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

1.2 Project and Service Information

Project specifications and requirements
Site addresses and location information
Service history and maintenance records
Equipment and machinery details
Photos, documents, and files related to your projects

1.3 Communication Data

Email Communications: All correspondence sent to or from our team via email
SMS/Text Messages: Mobile phone numbers and text message content for service notifications and updates
Support tickets and inquiries
Feedback and survey responses

1.4 Technical Information

IP address and browser information
Device information and operating system
Website usage data and analytics
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our electrical services
To communicate with you about projects, proposals, and service updates
To process payments and maintain billing records
To send important safety notifications and compliance updates
To maintain and improve our website and client portal
To comply with legal and regulatory requirements
To protect our rights and prevent fraud

3. Email and SMS Data Protection

3.1 Email Communication Security

We take the security of your email communications seriously. All email data is:

Stored on secure, encrypted servers with industry-standard protection
Transmitted using TLS/SSL encryption where supported
Accessible only to authorized personnel with legitimate business needs
Retained only as long as necessary for business or legal purposes
Never sold, rented, or shared with third parties for marketing purposes

3.2 SMS and Text Message Protection

When you provide your mobile number for SMS notifications, we protect your data through:

Consent-Based Messaging: We only send SMS messages with your explicit consent
Secure Storage: Mobile numbers are stored in encrypted databases with restricted access
Limited Use: Your phone number is used solely for service-related communications
No Third-Party Sharing: We do not sell or share mobile numbers with marketers or unauthorized parties
Opt-Out Rights: You can opt out of SMS messages at any time by replying STOP or contacting us
Message Content Security: SMS content related to your projects is treated as confidential

3.3 Types of SMS Communications

We may send SMS messages for:

Project status updates and milestone notifications
Appointment reminders and scheduling confirmations
Urgent service alerts and safety notifications
Proposal approvals and document signatures
Payment confirmations and billing reminders

Message and data rates may apply. Message frequency varies based on your active projects and preferences.

4. Data Security Measures

We implement comprehensive security measures to protect your personal information:

Encryption: All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols
Access Controls: Strict authentication and authorization measures limit access to authorized personnel only
Secure Infrastructure: Our servers are hosted in secure data centers with physical and digital protections
Regular Audits: We conduct security assessments and vulnerability testing
Employee Training: Staff receive regular training on data protection and privacy best practices
Incident Response: We maintain procedures to detect, respond to, and report security incidents

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

Service Providers: With trusted vendors who assist in operating our business (payment processors, cloud hosting, SMS gateway providers) under strict confidentiality agreements
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Safety and Rights: To protect our rights, property, safety, or that of our customers or others

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing emails and SMS messages at any time
Portability: Request transfer of your data to another service provider
Restriction: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided at the bottom of this policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related data is typically retained for 7 years to comply with industry regulations and warranty obligations. When data is no longer needed, it is securely deleted or anonymized.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Material changes will be communicated through our website or via email.